How to Fix Messenger Ringtone Not Ringing When Receiving Calls

As a frequent Messenger user, I’ve encountered the frustrating issue of my ringtone not working when someone calls me on the app. This can be a real problem, as it means I might miss important calls or messages. However, I’ve discovered a few simple steps to fix this problem, and I’m excited to share them with you.

Step 1: Check Your Notification and Sound Settings

The first thing I do when troubleshooting a Messenger ringtone issue is to check the notification and sound settings within the app. To do this, I open the Messenger app, tap the three-line icon in the top left corner, and then select “Settings.” From there, I scroll down to the “Notifications and Sounds” section and ensure that all the relevant toggles are turned on.

Specifically, I make sure that the “Notifications” and “Sounds” options are both enabled. This ensures that Messenger is set up to deliver both visual and auditory notifications when I receive a call or message.

Step 2: Customize Your Notification Settings

If the basic notification and sound settings are turned on but I’m still not hearing the ringtone, I’ll dig a little deeper and customize the notification settings. Within the “Notifications and Sounds” menu, I’ll tap on the “Customize Notifications” option.

Here, I can fine-tune the notification settings for Messenger, including the ringtone, vibration, and notification sounds. I’ll make sure that the “Ringtone” option is set to a sound that I can easily hear, and that the “Vibrate” setting is turned on as an additional alert.

Step 3: Ensure Sony Notifications Are Enabled

One specific issue I’ve encountered is that the “Sony Notifications from Chats” setting needs to be turned on in order for the Messenger ringtone to work properly. This is a bit of a quirky setting, but if it’s disabled, it can prevent the ringtone from sounding.

To check this, I’ll go back to the “Customize Notifications” menu and look for the “Sony Notifications from Chats” option. If it’s turned off, I’ll toggle it on and see if that resolves the ringtone issue.

Step 4: Try Reinstalling the Messenger App

If I’ve gone through all the settings and I’m still not hearing the Messenger ringtone, my next step is to try reinstalling the app. Sometimes, a simple reinstallation can clear up any underlying software issues that may be causing the problem.

I’ll uninstall the Messenger app, restart my device, and then reinstall the app from the app store. This often does the trick and restores the ringtone functionality.

Conclusion

Dealing with a Messenger ringtone that’s not working can be frustrating, but with these simple steps, I’ve been able to consistently resolve the issue. By checking the notification and sound settings, customizing the notifications, ensuring Sony notifications are enabled, and even reinstalling the app, I’ve been able to get my Messenger ringtone working reliably.

If you’re experiencing this problem, I encourage you to try these steps. And if you have any other questions or issues, feel free to reach out – I’m always happy to help troubleshoot Messenger and other tech problems.